By visiting the Site either directly, or through another site, you accept the practices described in this Policy.
We are not responsible for the content or privacy practices on any web site not operated by Berkshire Hospitality to which the Site links or that links to the Site.
WHY WE COLLECT INFORMATION FROM YOU
We strive to make your experience on our site efficient, easy, and customized for you. For these reasons, we may collect information from you for one or more of these reasons:
So that you won’t have to re-enter information repeatedly.
To show you the products and information you seek as quickly as possible.
To help us create content that is relevant for you.
THE INFORMATION WE COLLECT
We may collect personal information such as your:
Name, Address, e-mail address, and Phone Number
We use this information to provide you with information on items of interest and make future visits to our site easier so you don’t have to re-enter your information. This information may also be used for e-mailing you information on future Berkshire Hospitality news and promotions. This information may be disclosed to our staff and to third parties involved in the completion of your transaction, the delivery of your order or the support of your use of the Site.
We use this information to contact you regarding items of interest and to support your use of the Site and to comply with any requirements of the law. This information may be disclosed to our staff and to third parties involved in the completion of your transaction, the delivery of your order or the support of your use of the Site. We will only use this email address to provide you with information and updates regarding Berkshire hospitality products and special offers occurring on the Site if you have opted-in to this service on the Registration page, or by signing up for our mailing list. If you wish to be taken off the Berkshire Hospitality email mailing list at any time, please click the link provided in every email you receive from Berkshire Hospitality.
INFORMATION WE SHARE WITH OTHERS:
We do not sell, rent or trade any of your personal information to third parties. We may use the services of third parties to assist us in some administrative activities such as tracking site activity, organizing e-mails, etc.. We require the same level of confidentiality to this information by the third party. We may disclose information when legally compelled to do so, in other words, when we, in good faith believe that the law requires it or to protect the users of our website or the public.
WE PROTECT THE INFORMATION WE COLLECT
We offer secure web pages to collect certain kinds of user information, and when that information needs to be stored, it is kept in a secure encrypted database format. We follow reasonable technical and management practices to help protect the confidentiality, security and integrity of data stored on our system. While no computer system is completely secure, we believe the measures implemented through our web site processes reduce the likelihood of security problems to a level appropriate. The servers for the Site use Secure Sockets Layer (SSL), an encryption technology that works with web browsers, so that only berkshirehospitality.com can read a customer’s personal information when it is being transmitted over the Internet.
YOUR CONSENT TO THIS POLICY
If you need to contact a Berkshire Hospitality representative for any questions regarding privacy or security, please use our Contact Us form or call 888-763-2699 during our regular business hours of 8am to 5pm Eastern time, Monday through Friday, to reach Berkshire Hospitality Customer Care.
Privacy Notice for California Residents
This Privacy Notice was last updated on January 2nd, 2020.
INFORMATION WE COLLECT
Through your use or access of our services (the “Services”), including without limitation, our website at www.berkshirehospitality.com (the “Site”), our social accounts, our customer care support, and employment application procedures, may collect, store, use, or disclose information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“personal information”).
USE OF PERSONAL INFORMATION
We may use or disclose the personal information we collect for one or more of the following business purposes:
To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to ask a question about our products or Services, we will use that personal information to respond to your inquiry.
To provide, support, personalize, and develop our Site, products, and Services.
To create, maintain, customize, and secure your account with us.
To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
To personalize your Site experience, such as by making suggestions and recommendations to you about goods or services that may be of interest to you.
For testing, research, analysis, and product development, including to develop and improve our Site, products, and Services.
To manage our relationship with you, which may include:
Asking you to leave a review or take a survey
To process your participation in any prize drawings, competitions or surveys, subject to your prior explicit permission.
To deliver Site marketing and advertising content to you and measure the effectiveness of such content we serve to you.
To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
As described to you when collecting your personal information or, if you’re a California resident, as otherwise set forth in the CCPA.
The Company will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.
SHARING PERSONAL INFORMATION
The Company may disclose your personal information to a third party for a business purpose. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.
We share your personal information with the following categories of third parties:
Subsidiaries and affiliates.
Contractors and service providers.
Third parties with whom we partner to offer products and Services to you.
DISCLOSURES OF PERSONAL INFORMATION FOR A BUSINESS PURPOSE
In the preceding 12 months, Berkshire Hospitality has disclosed the following categories of personal information for a business purpose to the parties identified above:
Category A: Identifiers.
Category B: California Customer Records personal information categories.
Category C: Protected classification characteristics under California or federal law.
Category D: Commercial information.
Category F: Internet or other similar network activity.
Category G: Geolocation data.
NO SALES OF PERSONAL INFORMATION
In the 12 months immediately preceding the effective date of this Privacy Notice, Berkshire Hospitality has not sold personal information.
YOUR RIGHTS AND CHOICES
The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.
ACCESS TO SPECIFIC INFORMATION AND DATA PORTABILITY RIGHTS
You have the right, subject to certain exceptions defined in the CCPA and other applicable laws and regulations, to request that Berkshire Hospitality disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will disclose to you:
The categories of personal information we collected about you.
The categories of sources for the personal information we collected about you.
Our business or commercial purpose for collecting that personal information.
The categories of third parties with whom we share that personal information.
The specific pieces of personal information we collected about you (also called a data portability request).
If we disclosed your personal information for a business purpose, a list disclosing the disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.
DELETION REQUEST RIGHTS
You have the right, subject to certain exceptions defined in the CCPA and other applicable laws and regulations, to request that Berkshire Hospitality delete any of your personal information that we collected from you and retained. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.
EXERCISING ACCESS, DATA PORTABILITY, AND DELETION RIGHTS
To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by contacting us at:
Only you, or a person you have designated in writing as your authorized agent, or who is registered with the California Secretary of State to act on your behalf, or whom you have provided power of attorney pursuant to California Probate Code sections 4000 to 4465 (“Authorized Agent”), may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.
If you wish to have an Authorized Agent make a verifiable consumer request on your behalf, the Authorized Agent must provide us with sufficient written proof that you have designated him or her as your Authorized Agent. In addition to such proof, you must still provide sufficient information to allow us to reasonably verify that you are the person about whom we collected personal information.
You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:
Provide sufficient information that allows us to verify, to a reasonably high degree of certainty, that you are the person about whom we collected personal information or an Authorized Agent. This may include requesting that you provide us with at least two or more pieces of personal information to match against personal information about you that we may or may not maintain and which we have determined to be reliable for the purpose of verification.
Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.
Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.
RESPONSE TIMING AND FORMAT
We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.
If you have an account with us, we will deliver our written response to the email address associated with that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.
Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
PERSONAL INFORMATION SALES OPT-OUT AND OPT-IN RIGHTS
If you are 16 years of age or older, you have the right to direct us to not sell your personal information at any time (the “right to opt-out”). We do not sell the personal information of consumers we actually know are less than 16 years of age, unless we receive affirmative authorization (the “right to opt-in”) from the parent or guardian of a consumer who is under 16 years of age. The Site and its content are not directed at children under the age of 16. In the event that we learn that we have collected personal information from a child under age 16 without parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 16, please contact firstname.lastname@example.org. Consumers who opt-in to personal information sales may opt-out of future sales at any time.
IF YOU ARE A CALIFORNIA RESIDENT UNDER THE AGE OF 18, DO NOT SHARE ANY PERSONAL INFORMATION ON ANY FORUM OR MESSAGE BOARD. If you do post any personal information, you can remove it using Site functionality. This removal may not be complete given the nature of the Internet. Contact us at email@example.com for assistance.
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:
Deny you goods or Services.
Charge you different prices or rates for goods or Services, including through granting discounts or other benefits, or imposing penalties.
Provide you a different level or quality of goods or Services.
Suggest that you may receive a different price or rate for goods or Services or a different level or quality of goods or Services.
However, we may, from time to time, offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time.
OTHER CALIFORNIA PRIVACY RIGHTS
California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Site that are California residents, who provide personal information in obtaining products or Services for personal, family, or household use, to request once per calendar year certain information regarding our disclosure of such personal information to third parties for their direct marketing purposes. If applicable, this information would include the categories of customer information shared, the names and addresses of those businesses with which we shared customer information for the immediately preceding calendar year, and descriptions of the likely types of marketing the third parties would send. To make such a request, please call or email us at:
If you are a California resident, we will provide the requested information to you in our response. Please be aware that not all information sharing is covered by the “Shine the Light” requirements and only information on covered sharing will be included in our response.
CHANGES TO OUR PRIVACY NOTICE
Company reserves the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will post the updated notice on the Site and update the notice’s effective date. Your continued use of our Site following the posting of changes constitutes your acceptance of such changes.
888-763-2699 or firstname.lastname@example.org